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Privacy Policy

Effective Date: July 2025

1. Introduction

Prime Acoustic Solutions ("we", "us", "our") is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This policy outlines how we collect, use, store, and share your data when you contact us or interact with our website.

2. Data Controller

Prime Acoustic Solutions
Registered address: Office 1, 10 Westbourne Arcade, Poole Rd, Westbourne, Bournemouth BH4 9AY
Phone: 07887 920 470
Email: paul@pmacoustics.co.uk

3. Data We Collect

  • Contact Form Submissions: Name, email address, phone number, property address, project details

  • Communications: Emails, phone calls and messages related to quotes, site visits, and bookings

  • Usage Data: IP address, browser type, device details, pages visited, session length (via cookies)

  • Cookies: Essential for site functionality and basic performance analytics. No advertising or profiling cookies are used.

4. How We Use Your Data

  • To provide quotes and schedule acoustic assessments or installations

  • To arrange and confirm appointments

  • To improve our services and website via anonymous analytics

  • To retain necessary records for accounting and compliance purposes

5. Legal Basis for Processing

  • Contractual Necessity: To fulfil your enquiries, quotes, and service bookings

  • Legitimate Interests: To operate, manage, and improve our business and services

  • Consent: Where applicable, for follow-up or marketing communications (only if opted in)

  • Legal Obligation: For record-keeping, tax, and audit compliance

6. Data Sharing

We do not sell or rent your personal data. We may share data with:

  • Service Providers: Such as website hosting and email systems, acting strictly under our instructions

  • Legal Authorities: Only where required to comply with the law or legal obligations

7. Cookies & Tracking

  • Essential Cookies: Used to enable core functions like contact forms and navigation

  • Performance Cookies (e.g., Google Analytics): Track anonymous usage data

  • No Advertising Cookies: We do not use profiling or third-party advertising cookies

8. Data Retention

  • Enquiry & Job Records: Retained for up to 7 years for audit and legal purposes

  • Usage Logs: Session-level data deleted after 24 months; aggregated data retained as needed for analytics

9. Your Rights Under UK GDPR

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us using the details above. If you're unsatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO).

10. Data Security

We use secure servers, SSL encryption, and access restrictions to safeguard your data. However, no system is entirely immune to risks, and we recommend taking standard security precautions when sharing information online.

11. International Transfers

All data is processed and stored within the United Kingdom. We do not transfer any personal data overseas.

12. Updates to This Policy

This Privacy Policy may be updated periodically. The “Effective Date” will reflect the most recent version. Continued use of our website after changes signifies your acceptance of those changes.

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